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July, 2008

The first half of 2008 is in the bag, and halftime is a time for course correction or confirmation – are you on target? The natural break point at mid-year provides a perspective that both captures the momentum of the previous period and also allows for a fresh start where appropriate.

Summertime, in most locations and for most people, is an excuse to slow down – yet the opportunities are great, for promotions, outdoor events, screenings, health fairs and other public service-oriented programs.

Capture the attention of people in your community by sponsoring a Wellness Week, which taps into a hot issue in many people’s minds. You could hold a softball game for charity, screenings for an assortment of different aspects of health, healthy cooking classes, a meditation seminar or safe exercise training, and publicize through word of mouth with patients, vendors, and other professionals.

Above all, remember that your focus must be maintained as you begin the second half – if you hit your goals and are on a roll, then stay the course and look for places to tweak and improve. If you’re performing under your expectations, then get into a resourceful state, evaluate your strengths and weaker areas, and take action, so you can invest in the right places to accelerate your growth.

Enjoy the summer, and balance your workload effectively, for maximum fun and maximum return.

June, 2008

As you finish the second quarter, make distinctions not only about your statistics going up or down, but what they actually mean – are you attractive, do you have capacity to fill, what’s really going on here?

Look at the bottom line of your analysis, where you can compare this year to last year to date. Use this simple rule of thumb – if your new patients and PVA are going in opposite directions, you probably have some capacity limitations.

Logically thinking, if you have room in your practice, you could add more new patients or more visits per patient, but if you don’t have room, then if you try to add more NPs, either they don’t make it in because there’s no room (NPs go down while PVA stays the same or goes up) or they do make it in, but old patients get squeezed out (NPs go up but PVA goes down.)

Following this train of thought, if your NPs and income are rising, then you are attractive (people and money being attracted to you) and if either or both of these stats are down, it implies that you don’t have enough attractive pull.

This dance between attraction and capacity, where you make room and fill it, make room and fill it, is the surest way to consistent growth. Invest your time, energy, capital and resources in addressing this issue, and you’ll increase your efficiency while you build your practice.

May, 2008

Your statistics are nothing more than an indicator – they tell you if your message is coming across. The closer your new patient flow, PVA and collections ratio are to your ideal, the better you are being heard and understood by your clientele.

There’s a bit of a tendency toward Spring Fever in May, so watch out, and maintain your focus. Your patients may need to be reminded, recalled, or re-examined, to keep them on target – and that goes for you, too.

Keep your standards high and your enthusiasm up, because you must be a role model of excellence for your charges. Patients, like children, are more likely to emulate the behaviors they see than to be lectured or coerced into being cooperative – so, communicate not only with your words, but with your actions, and you’ll get more of the results you desire.

You’re deep into 2008 now, and you have enough data to tell you if you’re on course, or if you need to shift something – don’t avoid the inevitable, you have to look carefully at your numbers and let them direct your attention. Remember the elements of capacity technology – it’s the weaker areas that hold you back, no matter how strong your strengths may be.

Troubleshoot the practice and put some energy into the places that need it – it will come back to reward you many times over.

April, 2008

Springtime is a time of rebirth and growth, and your practice is no different from anything else in Nature – it has the tendency to grow, but must be nurtured by supportive conditions. Those conditions stem from your direction of your attention toward those elements of practice success that require it, a different formula for everyone perhaps, but a crackable code for those who are willing to pay the price.

Take stock of the first quarter – did it meet your expectations? Surpass them? Fall somewhat short of them? Don’t judge yourself, just notice if the results you got are consistent with the energy and resources invested, and make adjustments to your course of action accordingly.

Think of promotions that accompany springtime, from health fairs to sports events to attracting allergy patients, there are dozens of opportunities for you to influence and serve people. You should already have your marketing calendar and game plan for new patient attraction through the second quarter, but if not, then get it in gear and create your strategies now, better late than never.

Finally, use the metaphor of growth and rebirth in your practice, when discussing natural healing with your patients, so they can understand better how Nature works in their bodies. The more they appreciate Nature, the more they’ll appreciate your congruency with natural laws, and see the value of your care.

March, 2008
The way to grow our profession is by attracting more people into chiropractic offices, and that only happens when those people can clearly see the value of coming to see you. What are you doing to inform, educate and orient your community to the chiropractic wellness lifestyle?

Your statistics are nothing more than a reflection of your decisions about how you invest your time, energy, and capital. Don’t get hung up on the numbers, but rather look for the early trends and deduce what they are trying to tell you.

If new patients or PVA are growing, but the practice is flat, look for capacity limitations that may be impeding your forward progress. These may occur at the BE or DO level, so study up and figure out where these blocks may be and address them with relevant interventions. Do you need to add hands, days, hours, speed, systems and technology or attitude and energy? Do you need to check your affirmation, visualize more, rewrite your goals, or build resources?

If new patients and collections aren’t flowing, check your attractiveness – is the desire there, do you feel ready to welcome more people, is your team into it? By looking at your results and interpreting what tools and techniques can move you forward, you’ll increase your troubleshooting skills and the process becomes a smooth flow, a dance of success that capitalizes on the rhythm of life. It’s natural to be successful – eliminate the interference and finish the first quarter strong.
February, 2008
Many associate February with love, because of Valentine’s Day, while many think of leadership and honor, due to President’s Week – but February requires focus, because it can be by you in a blink unless you concentrate your power and pay attention to what is most important. That’s the underlying message of both holidays – be present and fully engage, whether it’s with your significant other or those you serve and lead. By bringing your best to these relationships, you can create the prime opportunities to give your gifts and receive in return.

February is a natural time for promotions, where people are thinking of nice things to do for one another, but it’s also an important stepping stone into the springtime, where neighborhoods awaken and seek to enliven and rejuvenate themselves after a long winter. So, your winter events form a foundation for the growth of the first half, and should be planned around stimulating referral pools that will last into the second quarter.

This means you want to select ideal patients who will help to grow the roots of your referral tree throughout the year – what kind of patients work best for you? Families? Seniors? Athletes? Think about who you love to serve, and arrange your early marketing efforts around establishing an influx of desirable new lives. It will pay you back big time over the rest of the year.
January, 2008
A new year, a fresh slate – with your goals firmly in place, you should be revved up and ready to get to it. They say well begun is half won – how will you make this a January to remember?

What bold action steps can you take right now that would propel your first month’s performance into uncharted territory? Not just your stats, but how can you show up differently and better than ever before? What quality or characteristic could use some resource-building? What adversity could you handle skillfully, what common occurrence could you approach with enthusiasm and creativity?

Does your health care class need sprucing up? How about your daily patient education systems? Has your report of findings lost something? Is your adjusting not as crisp and inspired as it could be? A quick and honest self-assessment will uncover places you may have slipped a bit – or if not, places you can tweak to improve your overall game. Big winners are always looking for ways to get better – and the time is right to kick into a higher gear, right now.

Don’t cheat yourself by coasting through the winter – button up if necessary, but this is your first chance to make the statement that you are serious about success in 2008. Let your actions speak for themselves.
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